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To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as custom or personalized products, may not be eligible for return. If you are unsure about your items eligibility, please contact us for clarification.
To initiate a return, you must email us at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 14 days may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that shipping costs are non-refundable.
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Follow the return process outlined above for your original item.
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include your order number and photos of the damage or defect in your email. We will assess the situation and may offer a replacement or refund based on the circumstances. Timely communication is essential in these cases.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 48 hours for a response during business days.